Terms of Use – Rafters Food Services

Welcome

Welcome to Rafters Food Services! These Terms of Use ("Terms") govern your access to and use of the Rafters Food Services mobile application ("App"), operated by Cafe Le Monde Limited (doing business as Rafters Cafe). By downloading, installing, or using this App, you agree to comply with these Terms. If you do not agree, please do not use the App.

1. Acceptance of Terms

By accessing and using the Rafters Food Services App, you confirm that you:

• Are at least 18 years old. Meals for children are ordered by a parent, guardian, or authorised school staff member through their own account.
• Agree to comply with these Terms and all applicable laws.
• Understand that Rafters Food Services reserves the right to update or modify these Terms at any time.

2. User Accounts

• To access certain features, you may be required to create an account. You can register with an email address or sign in with Google, Apple, or Microsoft.
• You agree to provide accurate and current information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.

3. Child Profiles

Parent and staff accounts can add one or more child profiles and switch between them to order.

• You confirm you are the parent or guardian of each child you add, or are otherwise authorised by the school to order on their behalf.
• You are responsible for keeping each child's school, class, teacher, and allergen details accurate and up to date.
• Orders, wallet balance, and payments sit with the account holder, whichever profile is selected at the time.
• Avatars chosen for each profile are stored on your device only and are purely cosmetic.

4. Services Provided

Through this App, we provide:

• Online food ordering for school meal services.
• Wallet balance management for easy payments.
• Custom meal selection and dietary preference settings.
• Rolling Orders, a rewards programme, and order history.
• Secure payment processing via Stripe.

The App is provided "as is" without guarantees of uninterrupted service. We reserve the right to modify or discontinue services at any time.

5. Ordering Windows and Deadlines

Meals are prepared to order, so ordering closes ahead of each school day. All times are Irish time.

• Ordering for the following week opens on Friday afternoon and the whole week can be ordered until Sunday evening.
• After that, each weekday closes at 2:30 PM on the day before it.
• An order can be changed or cancelled only up to the same deadline that applies to the day it is for.
• The deadlines shown in the App are taken from our system and are the ones that apply. We may adjust them for holidays, school closures, or operational reasons.

6. Rolling Orders

Rolling Orders are an optional convenience for primary school children so that no child is left without a meal.

• When enabled, if a day's deadline passes with no order placed for that child, a meal is assigned automatically shortly afterwards.
• Automatically assigned meals respect the allergens recorded on that profile, so keeping them accurate is essential.
• Where the meal is chargeable, it is charged in the same way as an order you place yourself.
• You can turn Rolling Orders off at any time in the App; the change applies to days whose deadline has not yet passed.

7. Allergens and Food Information

Allergen and ingredient information is provided in good faith to help you choose.

• Meals are prepared in kitchens that handle common allergens, so we cannot guarantee any dish is entirely free from traces.
• Allergen filters in the App rely on the information recorded on each profile; it is your responsibility to keep it correct and complete.
• If a child has a severe allergy, please contact us and the school directly before ordering.

8. Payments, Wallet and Refunds

All transactions are processed securely through Stripe.

• You are responsible for ensuring your account has sufficient funds before placing an order.
• Wallet credit is held against your account for buying meals through the App. It is not a deposit, earns no interest, and cannot be transferred to another account.
• Free school meal entitlements, where they apply, are set by the school and may be limited to one meal per child per day.
• Orders cancelled before their deadline are credited back to your wallet. After the deadline the meal has been prepared and cannot be refunded.
• Refunds are otherwise handled according to our Refund Policy, available on our website.

9. Rewards and Referrals

The rewards programme is offered at our discretion.

• Points, referral codes, and rewards have no cash value and cannot be sold or transferred.
• Referral codes are for sharing with people you know; bulk or automated distribution is not permitted.
• We may change, suspend, or end the programme, and may withdraw points obtained through error, abuse, or fraud.

10. Notifications and In-App Assistant

• If you allow notifications, we may send order confirmations, deadline reminders, and account updates. You can turn them off in your device settings.
• The in-app assistant gives general help and may not always be accurate or up to date. It is not a substitute for the order details shown in the App or for contacting us.

11. Acceptable Use

By using the App, you agree not to:

• Use the App for any illegal, fraudulent, or unauthorized purpose.
• Interfere with or disrupt the App's functionality.
• Attempt to access another user's account or another family's order information without permission.
• Upload or transmit harmful code, viruses, or malware.

We reserve the right to terminate accounts violating these Terms.

12. Privacy Policy

Your use of the App is also governed by our Privacy Policy, which explains how we collect, store, and process your personal data, including the data you provide about children.

13. Intellectual Property

All content, trademarks, logos, artwork, and designs within the App are owned by Rafters Food Services. You may not copy, modify, distribute, or use our intellectual property without written permission.

14. Disclaimers and Limitation of Liability

The App is provided "as is" without any warranties. Rafters Food Services is not responsible for:

• Service interruptions or technical issues.
• Incorrect orders placed due to user input errors, including ordering under the wrong profile.
• Losses resulting from unauthorized account access.
• Missed deadlines, including where a device clock, notification setting, or network connection prevented an order being placed in time.

To the fullest extent permitted by law, we disclaim any liability for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

15. Termination of Use

We may suspend or terminate your account if:

• You violate these Terms.
• You engage in fraudulent activities.
• We decide to discontinue the service.

You may close your account at any time from Profile → Delete Account. Termination may result in the loss of access to your account and any associated data; any remaining wallet balance is handled according to our Refund Policy.

16. Governing Law

These Terms are governed by Irish law. Any disputes arising from these Terms shall be resolved in Irish courts.

17. Contact Us

For questions or comments, contact us at:

Unit 3, Crookstown Business Park, Crookstown, Co Kildare, R14ND91

Email: info@raftersfoodservices.ie